The Shop is operated by Carnation Zrt. (Company registration number: 01-10-044339, Dorottya udvar, ‘C’ building, Bocskai út 134-146. 1113 Budapest, Hungary)
The Shop’s customer service is available at:
telephone: +36 1 887 53 53
Placing your order
How will I know how much my order will cost?
Just add items to your cart and click on the “CHECKOUT” button. Totoya Creatures will calculate and display a guaranteed order total in USD, including all shipping costs from our warehouse(s) to your selected international destination.
Are there any additional costs that will be due upon receipt of my order?
Note that depending on your country’s regulations, additional costs like import tax or inspection fees may apply. These costs are not included in the shipping price.
Can I cancel my order?
Unfortunately, no. Once your order is placed, it cannot be cancelled at any time, all sales are final.
Information in respect of distant contracts
In case you are a Hungarian citizen, and you order the product to your Hungarian address, then pursuant to the provisions of Government Decree 17/1999. you have the right to cancel the order within 8 working days from receipt, without giving the reasons. All costs arising in connection with sending back the ordered good shall be borne by you (the Customer), however, you shall not bear any other costs. You must send the good back in its original, unharmed condition to the Vendor’s Carnation Zrt. Dorottya udvar, ‘C’ building, Bocskai út 134-146. 1113 Budapest, Hungary) postal address, together with the invoice, as well as all accessories and documents you received. The Vendor is obliged to redeem the full price only if it receives the good back in its unharmed and original condition, together with all accessories, otherwise it is entitled to claim for damages.
Other rules and provisions
Any damages (e.g. delay in or the impossibility of the delivery) resulting from the faultiness of the data or information provided to the Operator by the Customer in any form in connection with the delivery, the invoice, the purchase or the Shop’s operation, shall be borne solely by the Customer.
Any decrease in prices – as displayed in the Shop – between the time of placing the order and the time of delivery by the Operator, or in the course of performance shall not have any effect to the price to be paid by the Customer for the already ordered product.
Any price that is displayed wrongly due to any – IT, administrative or other – reason, or is wrong or obviously too low (below the price), will not be taken into account when taking the orders. In such a case the Operator is entitled to cancel the order without any consequence, refuse performance or withdraw from the contract, irrespective of the status of the purchase process. At the same time, the Operator is entitled to offer the product for purchase at its proper price.
Information concerning personal data
Any personal data obtained by the Vendor in the course of purchase will be handled by it in accordance with the concerning legal provisions, will not be disclosed by it to or make available for any third party. Personal data are provided voluntarily and are used for the completion of the sale and purchase contract, and for the securing of the rights and obligations of the Vendor and Customer only.
By accepting this regulation, the Customer gives his/her consent to the Vendor to use the Customer’s personal data for the purposes of the Vendor’s marketing activities, including the sending of electronic PR and marketing messages to the e-mail address provided by the Customer.
The data subject may request from the Vendor the deletion of his/her own personal data any time in writing, at the following availabilities: firstname.lastname@example.org
Once your purchase is on its way, you’ll receive a “Shipment Confirmation” email with your order number. Please note that you may not receive a shipping confirmation e-mail containing your tracking information until five business days after your order is placed. Once ordered, your package will leave our facility and get shipped to the nearest international shipping hub of DHL. Once the package leaves this facility, you will receive a shipping confirmation e-mail containing a DHL tracking number. At any time after you place your order click here to review your Order Status info and track your order right up to your doorstep: http://www.dhl.com/en.html
If you have lost your order number please contact us at email@example.com and we will be happy to provide it to you along with update.
The following payment options are accepted for orders:
We plan to add more payment options soon.
Shipping Options & Information
- $15 /order
- North America
- $18 /order
- Middle & South America
- $23 /order
- Middle East & North Africa
- $26 /order
- $23 /order
- Australia & Pacific
- $25 /order
- $30 /order
International Returns & Exchanges
International Return Policy
All sales are final. No international returns will be accepted. In the event that you received a damaged or incorrect item, please contact firstname.lastname@example.org within 14 days from delivery for instructions on receiving a replacement. Please note that all inquiries should be submitted and will be answered in English.
Defective Goods Policy
Toy sales at totoycreatures.com are final. Slight imperfections are typical with this kind of product. However, if the toy has a significant defect right out of the box (e.g., the product has missing parts, etc.), please contact us at email@example.com.
To begin the exchange process, please contact us at firstname.lastname@example.org and we will provide you with further instructions on processing your request. If a refund is required, amounts for returned items will be credited to you in USD or HUF and using the actual exchange rate.
Items damaged due to customer abuse or negligence will not be accepted. Fees occurring due to customs inspection (e.g. Customs Inspection fee) won’t be covered by Totoya Creatures.
Use of Site
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.
Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Hungarian or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.
Content provided on this site is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health related condition. Submissions or opinions expressed on this Site are that of the individual expressing such Submission or opinion and may not reflect our opinions. Product representations expressed on this Site are that of the vendor and are not made by us.
All text, graphics, buttonicons, images, audioclips, and software (collectively, “Content”), belongs exclusively to Carnation Group Zrt. Or its affiliates. The collection, arrangement, and assembly of all Content on this Site (the “Compilation”) belongs exclusively to Carnation Group Zrt. Or its affiliates. All software used on this Site (the “Software”) is the property of Carnation Group Zrt. Or its affiliates or its Software suppliers. The Content, the Compilation and the Software are all protected by Hungarian and international copyright laws. Totoya Creatures, totoyacreatures.com and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of Carnation Group Zrt. and its affiliates, suppliers, or thirdparties. The use of any of our trademarks or service marks with out our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any productor service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
This Site may be accessed from countries other than Hungary. This Site may contain products or references to products that are not available outside of the Hungary. Any such references do not imply that such products will be made available outside Hungary. If you access and use this Site outside Hungary you are responsible for complying with your local laws and regulations.
Disclaimer and Limitation of Liability
EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, A COPY OF WHICH YOU MAY ACCESS HERE (and on the webpages to which that webpage links), THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN “AS IS” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED HERE (and on the webpages to which that webpage links). TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.
No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses.
No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.
Please send any questions or comments regarding this Site to email@example.com
Carnation Zrt, Dorottya udvar, ‘C’ building, Bocskai út 134-146. 1113 Budapest, Hungary